Shipping Policy
Shipping Policy
At Shangri-LA Perfumes, we're committed to getting your fragrance to you quickly and safely. Here's everything you need to know about shipping with us.
Where We Ship
We currently ship to the United States and Mexico.
Processing Time
Orders are typically processed within 1–2 business days of purchase. Orders placed on weekends or holidays begin processing the next business day.
Shipping Rates & Delivery Times
United States
- Shipped via FedEx
- Shipping cost is calculated at checkout based on your delivery address and order weight
- Estimated delivery: 4–8 business days depending on your location
Mexico
- Free shipping on all orders
- Estimated delivery: 5–6 business days
Delivery estimates begin from the ship date, not the order date.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package.
Shipping Delays
We do our best to meet the delivery windows above, but occasional delays can happen due to weather, carrier volume, or customs processing for international shipments. Once a package leaves our hands, delays are outside our control — but reach out anytime and we'll help track it down.
Damaged, Lost, or Missing Packages
If your order arrives damaged or doesn't arrive within the estimated window, contact us within 48 hours of the expected delivery date so we can help resolve it.
Questions?
We're here to help:
- Email: sales@shangrilaperfumes.com
- Phone: +1-956-686-7725
- WhatsApp: +1-956-503-9962 (Business Hours: 10 AM – 5 PM Central Time)
