Return & Refund Policy
We want you to be satisfied with your purchase from Shangri-LA Perfumes. Please review the following conditions before requesting a return.
Return Window
Eligible products may be returned within 30 calendar days of the delivery date.
Return Eligibility
To qualify for a return:
- The product must be unopened, unused, and in its original condition.
- All original packaging, labels, seals, accessories, and promotional items must be included.
- Proof of purchase or the order number is required.
- The product’s UPC, serial number, and identifying labels must be intact and readable.
Opened or used fragrances cannot be returned for hygiene and safety reasons unless the product arrived damaged, defective, or incorrect.
Nonreturnable Products
The following products are not eligible for return:
- Opened, sprayed, tested, or used fragrances
- Products with damaged or missing packaging, labels, seals, or UPC codes
- Clearance or final-sale products clearly marked as final sale
- Gift cards
- Products returned more than 30 days after delivery
How to Request a Return
Before sending a product back, contact our customer-service team to request return authorization:
Email: sales@shangrilaperfumes.com
Phone: +1-956-686-7725
WhatsApp: +1-956-503-9962
Business hours: 10:00 AM–5:00 PM Central Time
Include your order number, the reason for the return, and photographs if the product arrived damaged or incorrect. If the return is approved, we will provide return instructions and the appropriate return address.
Products returned without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return-shipping costs for unwanted or incorrectly ordered products. Original shipping charges are nonrefundable.
Shangri-LA Perfumes will pay reasonable return-shipping costs when the product arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service. Shangri-LA Perfumes is not responsible for customer return packages lost in transit.
Damaged, Defective, or Incorrect Products
Contact us within 48 hours of delivery if your product arrives damaged, defective, or incorrect. Include your order number and clear photographs of the product and shipping packaging.
Do not discard the product or packaging until we have reviewed the request.
Refunds
After receiving and inspecting an approved return, we will notify you whether the refund has been accepted.
Approved refunds will be issued to the original payment method within 10 business days after inspection. Your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since we approved your refund, contact us at sales@shangrilaperfumes.com.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will attempt to cancel it before shipment, but cancellation is not guaranteed once processing has begun.
Orders that have already shipped must follow the return procedure above.
Exchanges
We do not offer direct exchanges for unwanted products. After an approved return is refunded, you may place a new order.
Damaged, defective, or incorrect products may be replaced when stock is available.
Contact Information
Shangri-LA Perfumes
217 S. Main St.
McAllen, TX 78501
United States
Email: sales@shangrilaperfumes.com
Phone: +1-956-686-7725
WhatsApp: +1-956-503-9962
